Hospitality’s First AI Linen Expert Can Now Listen, Understand and Respond Directly

MIAMI, Sept. 15, 2026 /PRNewswire/ — SMARTLINEN® today announced a major advancement to Ask Debbie, the hospitality industry’s first AI linen expert. Ask Debbie can now communicate directly with users through interactive voice conversations in both English and Spanish, creating an entirely new way for hotel and laundry teams to interact with their operational data.

Rather than searching through reports, navigating screens or typing questions, users can now simply speak to Ask Debbie and receive answers in real time.

A housekeeping manager can simply ask, “Debbie, how many bath towels have not returned from the laundry?” A recreation manager can ask, “Debbie, do we have enough pool towels to meet today’s demand?” Ask Debbie can understand the question, analyze the hotel’s SMARTLINEN® data and respond verbally with the answer in English or Spanish.

The result is a dramatically simpler way for employees to access operational intelligence. They don’t have to find the data. They can simply ask for it.

“The objective is simple: make information accessible through the most natural interface available-conversation,” said William Serbin, President and CEO of SMARTLINEN®. “Instead of requiring employees to search through reports, navigate software and analyze data, we are giving them the ability to simply ask a question and get an answer in real time.”

THE COMPLETE SMARTLINEN® EXPERIENCE IS NOW BILINGUAL
The advancement extends beyond Ask Debbie.

SMARTLINEN® users can now switch the complete SMARTLINEN® Portal between English and Spanish. There is no separate Spanish system or separate data. A manager can use SMARTLINEN® in English while another team member can access the same platform and real-time information in Spanish. Users can speak naturally in either language and receive answers from the same SMARTLINEN® data.

The combination of artificial intelligence, real-time data, interactive voice communication and bilingual access represents the next evolution of the SMARTLINEN® platform.

About SMARTLINEN®
SMARTLINEN® is the hospitality industry’s intelligent textile management platform, helping hotels manage linen and terry inventory as a strategic asset. Through proprietary technology, cloud-based software, intelligent analytics and integrated SMARTLINEN® hardware, the platform provides real-time visibility and insights into inventory, circulation, utilization and textile lifecycle performance.

Media Contact
William Serbin
www.smartlinen.net

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SOURCE SMARTLINEN